1. Who we are
Woofolio is a trading name of Thomas Higgins. Our address, for contact and for the service of documents, is 9 Borrowdale Road, Moreton, CH46 0RE. You can reach us at thekennel@woofolio.co.uk.
These terms apply when you use the site or buy anything from it. By placing an order you accept them.
2. What we sell
- Portraits. You upload a photograph of your pet, choose a costume template, and we generate a portrait of your pet in that scene.
- Generations. Each attempt at a portrait uses one generation. You get two free when you sign up, you can buy more, and orders over a certain value earn more — see section 6.
- Prints. Posters, canvas, mugs and phone cases carrying your portrait, made to order by our print partner.
- Downloads. A phone wallpaper of your portrait.
3. Your photograph
You keep ownership of the photograph you upload. You give us permission to use it to make your portrait, and to store it while your account exists.
You confirm the photograph is yours to use — that you took it, or have permission from whoever did. We will remove anything we are told infringes someone's rights.
We do not use your photographs to train image models.
4. Your portrait
The portrait is generated by an AI model from your photograph and one of our template scenes. Two things follow that are worth being plain about.
- It is an interpretation, not a photograph. It will not reproduce your pet exactly, and no two generations are identical. That is why you see it before you buy anything.
- We cannot guarantee a particular result. A generation is used whether or not you like what comes back. If one comes back badly wrong, tell us and someone will look at it.
You may use your portrait for anything personal. The template artwork and our lettering remain ours; you are not buying the right to resell the design itself.
5. Prices and payment
We are not registered for VAT, so the price you see carries no VAT. Prices exclude delivery unless we say otherwise, and the price you pay is the price shown when you order, even if it changes afterwards.
Card payment is not switched on yet. We will tell you how to pay when you place an order.
6. Free generations with an order
In the United Kingdom, orders above £15 earn 3 free generations and orders above £20 earn 5. In the United States, orders above $20 earn 3 and orders above $25 earn 5.
Only one applies — the higher one — and packs of generations do not count towards the total. Generations are added to your account when your payment clears.
We may change or withdraw this at any time. It does not affect an order already placed.
7. Cancelling an order
Prints are made to order with your pet on them, so they cannot be cancelled or returned because you have changed your mind. This is the exception at regulation 28(1)(b) of the Consumer Contracts Regulations 2013 for goods that are clearly personalised. Please look carefully at the preview before ordering — it is what we print.
Downloads and packs of generations are delivered immediately. When you buy one you will be asked to confirm that you want it straight away and that you understand this ends your right to cancel it. If you have not confirmed that, you keep the normal 14-day right to cancel.
If we have not started making your print, tell us as soon as possible and we will cancel it if we still can. That is a courtesy, not a right.
Refunds we are not obliged to give are at our discretion. Where you have no legal right to cancel, we may still choose to refund you, and we may decline; agreeing once does not commit us to agreeing again. None of this applies where something is faulty or not as described — see section 8, where the decision is not ours to make.
8. If something is wrong with it
None of the above affects your legal rights when something arrives faulty, damaged, or not as we described it. Those rights are not ours to remove, and personalisation does not change them.
If your print is damaged, misprinted, or does not match the preview you approved, tell us within 30 days and we will reprint it or refund you. Send a photograph if you can — it is usually all we need, and we will not normally ask you to post anything back.
If something is wrong with a download, tell us and we will fix or refund it.
9. Delivery
Prints are made and shipped by our print partner. We will give an estimated dispatch time when you order. If we cannot meet it we will tell you, and you can wait or have your money back.
Delivery estimates are estimates. Once a parcel is with the carrier, its timing is theirs.
10. Using the site properly
Do not upload photographs of other people's pets without permission, photographs of people, anything unlawful, or anything designed to make the model produce offensive material.
We can suspend or close an account that does. Where we close an account for a breach, any unused generations are lost; where we close it for any other reason, we will refund generations you paid for.
11. Our responsibility
We are responsible for loss we cause by breaking these terms or by failing to use reasonable care, but not for anything unforeseeable, and not for business losses.
Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.
12. Your information
What we collect and how long we keep it is set out in our privacy policy.
13. Changes
We may change these terms. The version that applies to your order is the one published when you placed it.
14. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the United Kingdom you may bring proceedings in your own courts.
Nothing here affects your statutory rights as a consumer.